Compliments and complaints

If you have thoughts, comments and experiences to share with us, please let us know – we’re all ears.

Contact info

0800 003 391

8:30am to 5:00pm NZST (Monday-Friday)

If you are deaf or require hearing or speech assistance you can contact us via New Zealand Relay. Find out more

TTY and Voice Calls 0800 4 711 711 (Ask for 0800 003 391)

Speak and Listen 0800 8 715 715 (Ask for 0800 003 391)

Translating and Interpreting Service 0800 4 711 711 (Ask for 0800 003 391)

We’d love to hear from you

Customer satisfaction is one of our primary objectives. If you’ve had a great experience or have a suggestion for how we can do things better, we’d love to hear about it. Simply fill out the form below or send us an email at

By clicking Submit, you agree to our Privacy Policy

Complaints handling and dispute resolution

Get a solution

If you have a complaint, please let us know. We will take the time to understand the issues, and do everything we can to fix them. In most cases, we can resolve your concerns on the spot. Where this isn’t possible, we will acknowledge your complaint in writing and let you know how long we expect it will take to provide a response.

Further help?

If you’re not satisfied with our response after we have fully investigated your complaint, you can seek assistance from the independent external dispute resolution service. This is provided by the Financial Services Complaints Limited (FSCL). Further details can be found on their website,