We are here to help

Liberty was built on assessing customers’ whole story to provide more personalised and tailored lending solutions – and our hardship program is no different. We’re committed to helping customers in need.

Life doesn’t always go according to plan. But at Liberty, support is always available. The financial wellbeing of our customers is very important to us. When an unexpected event occurs, we'll be there to support our customers through it.

If your income has been reduced, you have lost your job, you’ve suffered an illness or injury, or you have been affected by a natural disaster, we have ways to help.

Our range of support measures can be tailored to meet your individual circumstances – whether you’re a homeowner, a property investor, or just in need of some assistance.

Our experienced team of financial support specialists can help you navigate challenging times. Many of us have loans, families, goals, aspirations, and firsthand experience with financial hardship. So, we understand.

Get in touch

If you’re experiencing hardship, the best way to seek our assistance is to call a member of our team on 0800 003 391 between 8.30am and 5.00pm.

We will take the time to listen and understand your situation before we carefully consider how we can help get things back on course.

Alternatively, you can complete the Financial Hardship form and send it to operations@libfin.co.nz or mail it to:

Liberty Group
PO Box 4295
Shortland Street

We’ll give you a call when we receive it so we can work on a plan together.

Other help

You may also find the following helpful:

  • Ministry of Social Development website, www.msd.govt.nz, which provides information on crisis and special help available. You can also contact the hotline 0800 559 009 for emergency housing assistance.

  • Citizens Advice Bureau website, www.cab.org.nz, which provides free advice on housing and money.

  • Community Law website, www.communitylaw.org.nz, provides free initial legal advice and information.

  • Consumer Protection website, www.consumerprotection.govt.nz, which helps you understand your rights in regard to credit, banking and finance.

  • FinCap website, www.fincap.org.nz, provides budgeting information. You can also contact them on 0800 345 123.

  • Sorted website, www.sorted.org.nz, provides information on budgeting and managing finances.

Liberty hardship assistance FAQs